Email: contact@australiankava.com.au

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PRIVACY POLICY

Australian Kava Co
A trading name of L&S Kissane Holdings Pty Ltd

Version 2.1
Last Updated: 05/08/2026

1. INTRODUCTION

Australian Kava Co (“Australian Kava Co”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Australian Kava Co collects, uses, stores, discloses and protects your personal information when you visit our website, create an account, place an order or otherwise interact with us.

Australian Kava Co is a trading name of L&S Kissane Holdings Pty Ltd.

By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

  • www.australiankava.com.au

  • customer enquiries

  • online orders

  • email correspondence

  • marketing communications

  • customer accounts

  • competitions and promotions

  • other online interactions with Australian Kava Co

This Privacy Policy does not apply to third-party websites that may be linked from our Website.

3. OUR COMMITMENT TO PRIVACY

Australian Kava Co is committed to handling personal information in accordance with applicable Australian privacy laws.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

4. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including:

Identity Information

  • Full name

  • Date of birth (where required)

  • Confirmation that you are at least 18 years of age

  • Business name (if applicable)

Contact Information

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

  • Products purchased

  • Order history

  • Delivery preferences

  • Customer communications

  • Refund requests

  • Returns history

Payment Information

Payments are processed securely through third-party payment providers.

Australian Kava Co does not store your complete credit card or debit card details.

Our payment providers may collect payment information necessary to complete your transaction in accordance with their own privacy policies.

Website Usage Information

When you visit our Website we may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Referral source

  • Website interactions

  • Cookies and similar technologies

Communications

If you contact us by email, we may collect:

  • your name

  • email address

  • order details

  • the contents of your enquiry

  • any attachments or information you choose to provide.

5. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information directly from you when you:

  • place an order;

  • create an account;

  • subscribe to our newsletter;

  • contact us by email;

  • submit a product review;

  • participate in promotions;

  • browse our Website;

  • communicate with us.

We may also collect information automatically through cookies, analytics tools and advertising technologies.

6. WHY WE COLLECT YOUR INFORMATION

We collect personal information to:

  • process and fulfil Orders;

  • deliver Products;

  • verify your identity where necessary;

  • communicate regarding Orders;

  • provide customer support;

  • administer customer accounts;

  • process refunds and returns;

  • improve our Website;

  • prevent fraud;

  • comply with legal obligations;

  • send marketing communications where you have consented;

  • improve our products and services.

We only collect information that is reasonably necessary for these purposes.

7. COOKIES AND SIMILAR TECHNOLOGIES

Australian Kava Co uses cookies and similar technologies to improve your experience on our Website.

Cookies help us:

  • remember your preferences;

  • maintain your shopping cart;

  • improve Website performance;

  • understand Website usage;

  • personalise content;

  • measure advertising effectiveness.

You may disable cookies through your browser settings, however some Website functionality may not operate correctly.

8. GOOGLE ANALYTICS

Australian Kava Co uses Google Analytics to better understand how visitors use our Website.

Google Analytics collects information including:

  • pages visited;

  • time spent on the Website;

  • referring websites;

  • browser information;

  • device information;

  • approximate geographic location.

This information helps us improve our Website, products and customer experience.

Google may process this information in accordance with its own privacy practices.

9. ADVERTISING AND REMARKETING

Australian Kava Co uses online advertising technologies including:

  • Meta Pixel (Facebook and Instagram)

  • Google Ads

These technologies help us:

  • measure advertising performance;

  • understand customer interactions;

  • deliver relevant advertising;

  • remarket products to visitors who have previously visited our Website.

These providers may use cookies and similar technologies to personalise advertising shown to you across the internet.

You can manage advertising preferences through your browser settings and the relevant advertising provider’s privacy controls.

10. EMAIL MARKETING

If you choose to subscribe to our mailing list, Australian Kava Co may send you:

  • newsletters;

  • promotions;

  • product announcements;

  • educational content;

  • special offers.

Email marketing communications are managed through Mailchimp.

You may unsubscribe at any time by selecting the unsubscribe link contained within any marketing email or by contacting us directly.

We will not send marketing emails where prohibited by law.

11. PAYMENT PROVIDERS

Payments made through our Website are processed securely by trusted third-party payment providers including:

  • eWAY

  • PayPal

  • Afterpay

Australian Kava Co does not receive or store complete payment card information.

These providers manage payment information in accordance with their own privacy policies and security standards.

We encourage customers to review the privacy policies of these providers before using their services.

12. SHIPPING AND ORDER FULFILMENT

To fulfil your Orders, Australian Kava Co may disclose relevant personal information to trusted service providers involved in processing and delivering your purchase.

This may include:

  • Australia Post;

  • payment providers;

  • website hosting providers;

  • technology service providers;

  • customer communication platforms; and

  • other suppliers reasonably required to operate our business.

Only the information necessary to perform these services is provided.

13. DISCLOSURE OF PERSONAL INFORMATION

Australian Kava Co does not sell your personal information.

We may disclose personal information where reasonably necessary to:

  • process Orders;

  • complete payment transactions;

  • deliver Products;

  • provide customer support;

  • administer our Website;

  • conduct analytics;

  • send marketing communications (where you have consented or where otherwise permitted by law);

  • comply with legal obligations;

  • protect our legal rights.

Our trusted service providers may include:

  • SiteGround (website hosting);

  • WooCommerce (e-commerce platform);

  • Mailchimp (email and SMS marketing);

  • Google Analytics;

  • Google Ads;

  • Meta (Facebook and Instagram advertising);

  • eWAY;

  • PayPal;

  • Afterpay;

  • Australia Post.

These organisations maintain their own privacy policies governing the handling of information they receive.

14. OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Some of the third-party service providers used by Australian Kava Co may store or process personal information outside Australia.

For example, personal information processed through cloud-based services such as Mailchimp, Google, Meta, PayPal and other technology providers may be stored on servers located in Australia or overseas.

Where personal information is disclosed overseas, Australian Kava Co takes reasonable steps to ensure that reputable service providers are used and that personal information is handled appropriately.

15. DATA SECURITY

Australian Kava Co takes reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

  • SSL encryption;

  • secure payment processing;

  • password-protected systems;

  • restricted access to customer information;

  • reputable website hosting;

  • regular software updates and security monitoring.

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

16. DATA RETENTION

Australian Kava Co retains personal information only for as long as reasonably necessary to:

  • provide our products and services;

  • administer customer accounts;

  • comply with legal and taxation obligations;

  • resolve disputes;

  • enforce our legal rights.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it.

17. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may request access to the personal information we hold about you.

If any personal information is inaccurate, incomplete or out of date, you may request that we correct it.

We may require reasonable verification of your identity before providing access or making corrections.

Requests should be submitted using the contact details provided at the end of this Privacy Policy.

18. MARKETING COMMUNICATIONS

Where you have provided your consent, or where otherwise permitted by law, Australian Kava Co may use your contact details to provide information about:

  • new products;

  • promotions;

  • special offers;

  • educational content;

  • competitions;

  • newsletters;

  • company updates.

Marketing communications may be delivered by:

  • email;

  • SMS (text message);

  • other electronic communication channels permitted by law.

You may unsubscribe or opt out of marketing communications at any time by:

  • clicking the unsubscribe link included in marketing emails;

  • following the opt-out instructions included in SMS messages;

  • contacting Australian Kava Co directly.

Opting out of marketing communications will not prevent us from sending transactional communications relating to your Orders, deliveries, returns, refunds or customer support enquiries.

19. MOBILE PHONE NUMBERS

Where you provide your mobile phone number to Australian Kava Co, we may use it to:

  • contact you regarding your Orders;

  • provide delivery updates;

  • respond to customer enquiries;

  • verify your identity where reasonably necessary.

With your express consent, or where otherwise permitted by applicable law, we may also use your mobile phone number to send promotional SMS messages, product announcements, exclusive offers and other marketing communications using platforms such as Mailchimp or other reputable marketing service providers.

You may withdraw your consent to receive SMS marketing at any time by using the unsubscribe instructions included in the message or by contacting us directly.

Australian Kava Co will not send marketing SMS messages where prohibited by law.

20. PERSONS UNDER 18 YEARS OF AGE

Australian Kava Co sells kava products only to persons aged 18 years and over.

We do not knowingly collect personal information from persons under the age of 18 for the purpose of purchasing our Products.

If we become aware that personal information has been collected from a person under 18 in connection with the purchase of our Products, we will take reasonable steps to delete that information unless we are required by law to retain it.

21. PRIVACY COMPLAINTS

If you believe Australian Kava Co has mishandled your personal information, please contact us using the details below.

Please include sufficient information to allow us to investigate your concerns.

We will acknowledge your complaint within a reasonable period and aim to respond as promptly as practicable.

If you are not satisfied with our response, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner or another appropriate regulatory authority.

22. CHANGES TO THIS PRIVACY POLICY

Australian Kava Co may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or technology.

The current version will always be published on our Website.

Your continued use of our Website following publication of an updated Privacy Policy constitutes acceptance of the revised Policy.

23. CONTACT US

If you have any questions regarding this Privacy Policy or wish to access, correct or enquire about your personal information, please contact:

Australian Kava Co
Trading name of L&S Kissane Holdings Pty Ltd

Website: www.australiankava.com.au

Email: contact@australiankava.com.au

 

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